Training and managing self storage employees requires time, effort, and resources for owners to get their employees up to speed on the storage industry’s best practices and policies. A third-party management service can help alleviate this burden and provide valuable training to employees. Here are some of the ways a self storage property management company can help train employees:
Standard Operating Procedures
Standard operating procedures (SOPs) outline the step-by-step processes and guidelines employees must follow to achieve consistent quality work. A third-party management service can develop and implement customized SOPs that are specific to your storage facility’s needs. The SOPs serve as a reference point for employees to refer back to when they encounter challenges with storage clients or co-workers. Self storage property management services can also provide training on how to follow and update these SOPs as needed. Establishing clear and well-defined SOPs can help streamline operations and minimize employee errors.
Employee Timekeeping
Storage property management services can provide timekeeping systems that accurately track employee clock-in and clock-out times. This eliminates the need for manual timekeeping methods like punch cards or handwritten logs, which are prone to errors and can be easily manipulated. With a digital timekeeping system, employees can clock in and out using their unique ID codes or biometric data. This provides a sense of accountability for employees to adhere to their designated work schedules. Timekeeping also helps monitor employee productivity and identify areas where improvements can be made.
Proper Uniform Standards
Proper uniform standards help maintain a professional and cohesive image for your self storage facility. Third-party management services can assist in setting and enforcing these standards. Uniforms create a more unified appearance and serve as a security measure by clearly identifying employees and customers. A standard uniform can make a positive first impression on potential customers, building trust and credibility. Management companies set uniform standards based on the nature of the job, weather conditions, and customer preferences. This may include providing employees with branded polo shirts, jackets, or hats that are suitable for indoor or outdoor storage facility work.
Staff Plan and Schedule
Assigning tasks and responsibilities to employees based on their skills and availability improves efficiency and productivity in the workplace. Developing a staff plan and schedule allows for the proper distribution of work. This also helps prevent employee burnout and stress, resulting in a more positive work environment. Storage property management companies can assist owners by creating optimal staff plans and schedules that cater to the facility’s specific needs. They can use their experience managing storage facilities of various sizes to recommend the appropriate staffing levels for your business.
Empowering Growth through Self Storage Property Management
Employee training is a valuable investment for self storage companies. It benefits employees and the company by improving customer experience, facility operations, and brand visibility. Self-storage companies can remain relevant in a competitive industry by continuously investing in employee development. Contact a storage property management company today to learn more about their employee training services.
